The short version
Free worldwide shipping on every order — no minimums, no shipping fees at checkout. We process your order within 1–3 business days, and delivery typically takes 8–15 business days after dispatch to the US, Canada, UK, Australia, and EU (10–20 business days for the rest of the world). Tracking is emailed the moment it ships.
Processing time
Every order is processed within 1–3 business days. That's the time it takes us to confirm your order, get it picked and packed, and hand it to the carrier. You'll get an order confirmation email right away, and a shipping confirmation with tracking as soon as it's on the move.
Delivery estimates by region
| Region | Estimated delivery (after dispatch) |
|---|---|
| United States, Canada, United Kingdom, Australia, EU | 8–15 business days |
| Rest of world | 10–20 business days |
Business days are Monday to Friday, not counting holidays. For a door-to-door estimate, add the 1–3 day processing time to the delivery window above. We'd rather quote you an honest window than a hopeful one — many orders arrive sooner.
Tracking your order
We email your tracking link the moment your order ships. One small heads-up: it can take a few days for the carrier to log the first scan, so if your link shows no movement right away, don't worry — your package is on its way.
Customs and import duties
Honesty corner: depending on your country, customs may charge import duties or taxes when your order arrives. These fees are set by your government, not by us, and where they apply they're the buyer's responsibility. Most orders arrive with no extra charges at all, but we'd rather you hear it from us first.
Need to change your shipping address?
Typed your old address out of habit? It happens. Email us at support@pawlull.shop as soon as possible with your order number and the correct address. If your order hasn't been dispatched yet, we can usually update it. Once it's shipped, we can't reroute the package — but get in touch anyway and we'll work out the best next step together.
"Where's my order?"
If you're wondering where your package is, here's the fastest path to an answer:
- Check your shipping confirmation email and open the tracking link (peek in your spam folder too — it hides in there sometimes).
- Count business days since dispatch and compare against the table above — weekends and holidays don't count.
- Still outside the window, or tracking looks stuck? Email support@pawlull.shop with your order number and we'll chase it down for you.
Peak seasons
Around major holidays and sale seasons, carriers and customs get busy and deliveries can take a little longer than the estimates above. If your order is caught in a seasonal slowdown, your tracking link is the best source of truth — and we're always one email away.