Terms of Service

Last updated: July 15, 2026

Welcome to PawLull. These terms are the ground rules for using our store and buying our products. By browsing or placing an order, you're agreeing to them. We've kept the legal language as human as we could.

Who can shop here

You need to be at least 18, or shopping with the knowledge and permission of a parent or guardian. By placing an order you confirm the information you give us (like your shipping address) is accurate.

Our products are comfort aids — not medical devices

This part matters, so we're saying it plainly: PawLull products are comfort and enrichment aids for pets. They are not medical devices or treatments, and we make no promises about health or behavior outcomes for your pet. Every animal is different — what soothes one pet may not soothe another. If your pet has a health or behavior concern, please talk to your veterinarian. Nothing on this site is veterinary advice.

Pricing and currency

All prices are listed in US dollars (USD). Prices can change over time, but the price you see at checkout is the price you pay. If we ever discover a clear pricing error on an order (it happens — typos are human), we'll contact you before shipping so you can confirm or cancel for a full refund.

Orders and acceptance

Placing an order is an offer to buy; the sale is complete when we email your order confirmation. We may decline or cancel an order in rare cases — for example, a stock problem, a pricing error, or suspected fraud. If that happens, we'll tell you why and refund you in full, promptly.

Shipping

Shipping is free worldwide on every order. We process orders in 1–3 business days. After dispatch, delivery typically takes 8–15 business days to the US, Canada, UK, Australia, and EU, and 10–20 business days to the rest of the world. Peak seasons and customs checks can add time. Full details — including tracking and customs notes — are on our Shipping page.

Returns and our 30-day happy-pet guarantee

If it's not right, we'll make it right. You have 30 days from delivery to contact us for a replacement or refund. The full process — what we need from you and how refunds work — is on our Returns & Refunds page, and those terms apply to all returns.

Limitation of liability

To the fullest extent permitted by law, PawLull's total liability for any claim related to a product or these terms is limited to the amount you paid us for that product, and we are not liable for indirect, incidental, or consequential damages. Always supervise your pet with any new product and remove it if it becomes damaged. Some places don't allow certain liability limits — where that's the case, these limits apply only as far as the law allows, and nothing here takes away rights the law guarantees you.

Our content

The words, images, logo, and design of this store belong to PawLull. Please don't copy or reuse them for commercial purposes without our written permission. Sharing a link to our store is always welcome.

Governing law

These terms are governed by the laws of the State of Arizona, USA, without regard to conflict-of-law rules. Any dispute that can't be resolved informally (we'll always try that first — just email us) will be handled in the courts of Arizona, except where the law of your home country gives you rights that must be handled there.

Changes to these terms

We may update these terms from time to time — for example, when we add products or services. The current version always lives on this page with its "last updated" date, and changes apply from the moment they're posted. Orders are governed by the terms in effect when you placed them.